Shipping policy

Last updated: August 9, 2026

At INTELLECT Light, we aim to process and deliver orders as quickly and efficiently as possible.

This Shipping Policy explains where we deliver, how orders are prepared, how delivery costs and estimates are calculated and what happens if a shipment is delayed, lost or damaged.

1. Order processing time

Orders are processed on business days, from Monday to Friday, excluding Polish public holidays.

Orders are normally prepared for dispatch within 48 hours after:

  • the Order has been accepted;

  • payment has been successfully authorized or received;

  • all information required to fulfil the Order has been provided.

The preparation period does not include the carrier’s delivery time.

A different processing time may apply where:

  • another period is stated on the Product page;

  • a Product is temporarily unavailable;

  • the Order is placed during a period of unusually high demand;

  • additional payment or Order verification is required;

  • circumstances beyond our reasonable control cause a delay.

Orders placed during weekends or public holidays begin processing on the next business day.

If a significant delay is expected, we will contact the Customer by email or telephone.

2. Shipping destinations

We deliver to supported addresses in all European Union Member States.

Available delivery options may depend on:

  • the destination country;

  • postal code and delivery address;

  • Product dimensions and weight;

  • carrier availability;

  • the selected INTELLECT Light Product.

If delivery to a particular address is unavailable, the relevant delivery option will not appear during checkout.

We do not currently deliver outside the European Union.

3. Shipping methods

Orders may be delivered using:

  • InPost;

  • InPost courier;

  • another carrier or delivery partner displayed during checkout.

Certain oversized Products may only be delivered by courier.

The available shipping method is shown before the Customer submits the Order.

4. Shipping rates

Standard InPost courier delivery within Poland is free unless another price is clearly displayed before the Order is submitted.

For deliveries to other European Union countries, the applicable shipping charge is calculated and displayed during checkout.

Shipping rates may depend on:

  • destination;

  • parcel dimensions;

  • parcel weight;

  • selected delivery service;

  • the number and type of Products in the Order.

The Customer can review the final delivery cost before placing an Order.

5. Delivery estimates

Estimated delivery within Poland is normally 1–3 business days after dispatch.

Estimated delivery times for other European Union countries are displayed during checkout where available and may vary depending on the destination and carrier.

Delivery estimates begin after the Order has been dispatched. The preparation time of up to 48 hours is separate from the estimated carrier delivery time.

Delivery dates are estimates unless the Seller expressly agrees to a guaranteed delivery date.

Carrier delays may occur because of:

  • high seasonal demand;

  • severe weather;

  • transport disruptions;

  • public holidays;

  • customs procedures applicable to special EU territories;

  • incorrect or incomplete delivery information;

  • circumstances beyond the Seller’s or carrier’s reasonable control.

This does not affect the Customer’s mandatory rights concerning delivery within the period required by applicable law.

6. Shipment confirmation and tracking

Once an Order has been dispatched, the Customer will normally receive a shipment confirmation by email.

The confirmation may include:

  • carrier information;

  • tracking number;

  • link to track the parcel;

  • estimated delivery information.

Tracking information may require up to 24 hours after dispatch to become active in the carrier’s system.

A delay in tracking activation does not necessarily mean that the parcel has not been dispatched.

7. Delivery address

The Customer is responsible for providing a complete and accurate:

  • recipient name;

  • delivery address;

  • postal code;

  • telephone number;

  • email address.

The Customer should review this information before submitting the Order.

If the Customer identifies an error after placing the Order, they should contact us immediately at hello@intellect-light.com.

We cannot guarantee that an address can be changed after the Order has been prepared or dispatched.

If delivery fails because the Customer provided incorrect or incomplete information or failed to collect the parcel, we may charge the reasonable direct cost of another delivery where permitted by law.

8. Transfer of risk

For a Consumer, the risk of accidental loss or damage remains with the Seller until the Consumer, or a third party designated by the Consumer other than the carrier, takes physical possession of the Product.

If the Consumer independently appoints a carrier that was not offered by us, risk may pass when the Product is handed over to that carrier, as provided by applicable law.

Nothing in this Shipping Policy limits the Customer’s mandatory consumer rights.

9. Lost shipments

If tracking information shows no movement for an unusually long period or the parcel has not arrived within a reasonable time after the estimated delivery date, contact us at hello@intellect-light.com.

Please include:

  • your name;

  • Order number;

  • tracking number, if available;

  • delivery address.

We will contact the carrier and investigate the shipment.

Where a parcel is confirmed as lost before the transfer of risk to the Consumer, we will provide an appropriate remedy, which may include replacement or refund, in accordance with applicable law.

The Consumer is not required to pursue the carrier directly where the Seller selected the carrier.

10. Damaged shipments

Please inspect the parcel and Product after delivery.

If a Product arrives damaged, incomplete or otherwise does not conform to the Order, contact us at hello@intellect-light.com.

Where reasonably possible, please provide:

  • your Order number;

  • a description of the damage;

  • photographs of the parcel and Product;

  • photographs of the shipping label;

  • information about any missing components.

These materials may help us investigate the issue but are not absolute conditions for submitting a complaint.

Please retain the Product and packaging until we provide further instructions where reasonably possible.

Damage occurring before the Consumer takes physical possession of the Product remains the Seller’s responsibility. We may pursue a separate claim against the carrier, but this does not remove or reduce the Consumer’s rights against us.

11. VAT, customs and additional charges

Prices displayed during checkout include applicable VAT unless expressly indicated otherwise.

For standard deliveries between European Union Member States, customs duties are not normally charged.

Special rules or charges may apply to certain territories that are within or associated with an EU Member State but are outside the EU customs or VAT territory.

Any mandatory charge known and collected by us will be displayed during checkout where required.

A Customer’s bank or payment provider may separately apply currency-conversion or payment-processing charges. These charges are not controlled by INTELLECT Light.

12. Delays and events beyond our control

We are not responsible for a delay caused solely by circumstances beyond our reasonable control, provided that we comply with our mandatory legal obligations.

Such circumstances may include:

  • natural disasters;

  • war or armed conflict;

  • widespread carrier disruption;

  • interruption of telecommunications or energy services;

  • actions of public authorities;

  • severe weather;

  • other force majeure events.

If such an event causes a substantial delay, we will inform the Customer and provide any cancellation or refund rights available under applicable law.

13. Returns

Information about:

  • the 14-day right of withdrawal;

  • return instructions;

  • return shipping costs;

  • refunds;

  • damaged or non-conforming Products;

  • exceptions to the right of withdrawal

is available in our Return and Refund Policy.

For a return resulting from a change of mind or another reason unrelated to a defect or our error, the Customer bears the direct return shipping cost, provided they were properly informed about this obligation.

We cover reasonable return costs where:

  • the Product was damaged before delivery;

  • the Product is defective or does not conform to the Sales Contract;

  • the Customer received the wrong Product;

  • the return is required because of an error attributable to us.

14. Contact

For questions concerning shipping, tracking, loss or damage, contact:

INTELLECT Light
Operated by TRADING HOUSE INTELLECT Sp. z o.o.
Email: hello@intellect-light.com
Telephone: +48 535 115 058

Registered office:

Twarda 18
00-105 Warsaw
Poland

Warehouse and return address:

Lwowska 11
37-700 Przemyśl
Poland

15. Changes to this Shipping Policy

We may update this Shipping Policy to reflect changes in:

  • available delivery countries;

  • carriers;

  • shipping rates;

  • Store operations;

  • applicable law.

The version applicable to an Order is the version in effect when that Order was placed.

Later changes will not reduce the rights arising from an Order already placed.