Refund policy

Last updated: August 9, 2026

This Return and Refund Policy applies to consumers purchasing products from our online store. It does not limit any mandatory rights available to consumers under Polish or European Union law.

1. Right to withdraw within 14 days

If you are a consumer, you have the right to withdraw from a distance sales contract within 14 days without giving any reason.

The withdrawal period expires 14 days after the day on which you, or a person designated by you other than the carrier, receives the product.

For orders containing multiple products delivered separately, the withdrawal period begins on the day you receive the last product, batch or part of the order.

To exercise your right of withdrawal, you must inform us of your decision before the 14-day period expires.

You may do so:

Your statement should include:

  • your full name;

  • your order number or other information identifying the contract;

  • a clear statement that you wish to withdraw from the contract;

  • your email address or other contact details.

You may use the model withdrawal form provided at the end of this policy, but its use is not mandatory.

If you submit your request through our online withdrawal form, we will send you confirmation of receipt, including the content of your request and the date and time of submission, without undue delay.

2. Returning the product

After informing us of your decision to withdraw, you must return the product without undue delay and no later than 14 days from the date on which you notified us of the withdrawal.

The deadline is met if you send the product before the 14-day return period expires.

Please send returns to:

TRADING HOUSE INTELLECT Sp. z o.o.
Lwowska 11
37-700 Przemyśl
Poland

Please contact us before sending the product so that we can provide the correct return instructions and help identify your return. However, your statutory right of withdrawal does not depend on our prior approval.

We recommend using a tracked shipping service and retaining proof of dispatch. We are not responsible for a returned parcel until it is delivered to us, except where we arranged or paid for its transportation.

Please do not send returns cash on delivery unless we have expressly agreed to this in advance.

3. Condition of returned products

You may inspect and test the product only to the extent necessary to establish its nature, characteristics and functioning, as you would normally be permitted to do in a physical store.

You are responsible for any reduction in the product’s value resulting from handling beyond what is necessary to inspect and test it.

The product should be returned complete, together with all accessories, manuals and other components supplied with it.

Where reasonably possible, please use the original packaging to protect the product during transportation. The absence of the original packaging does not automatically remove your right of withdrawal, but you are responsible for packing the product appropriately to prevent damage during return shipping.

Normal inspection of the product does not constitute excessive use. However, we may proportionally reduce the refund if the product shows signs of use beyond what was necessary to inspect its nature, characteristics and functioning.

4. Return shipping costs

If you withdraw from the contract because you changed your mind or for another reason unrelated to a defect or our error, you bear the direct cost of returning the product.

For products that, due to their nature or size, cannot normally be returned by regular post, the estimated return cost will be communicated before the purchase where required by law.

We cover the reasonable return costs if:

  • the product is damaged upon delivery;

  • the product is defective or does not conform to the contract;

  • you received a product different from the one ordered;

  • the return is required because of an error attributable to us.

In these cases, please contact us before returning the product. We will provide a prepaid return label or arrange another appropriate return method.

5. Refunds following withdrawal

If you validly withdraw from the contract, we will refund all payments received from you, including the original delivery cost up to the amount of the least expensive standard delivery method offered by us for your order.

If you selected a delivery method that was more expensive than our least expensive standard delivery option, we are not required to refund the additional cost.

We will issue the refund without undue delay and no later than 14 calendar days after the day on which we receive your withdrawal statement.

We may withhold the refund until:

  • we receive the returned product; or

  • you provide evidence that the product has been sent back,

whichever occurs first.

The refund will be made using the same payment method used for the original transaction, unless you expressly agree to another method. You will not be charged any fees as a result of the refund.

After we issue the refund, your bank or payment provider may require additional time to process it.

If you have not received the refund after the expected processing period, please contact us at hello@intellect-light.com.

6. Products excluded from the right of withdrawal

The statutory right of withdrawal does not apply in cases expressly excluded by applicable law, including, where relevant:

  • products made to the consumer’s specifications or clearly personalized;

  • products that are liable to deteriorate or expire rapidly;

  • sealed products that are not suitable for return for health protection or hygiene reasons if they have been unsealed after delivery;

  • sealed audio or video recordings or sealed computer software if they have been unsealed after delivery;

  • digital content not supplied on a physical medium, where performance began with the consumer’s prior express consent and acknowledgement that the right of withdrawal would be lost.

A product is not considered personalized merely because the customer selected standard options offered by us, such as a standard model, size or colour.

These exclusions do not affect your rights if a product is defective, damaged, incorrect or otherwise does not conform to the contract.

Sale, promotional and discounted products are subject to the same statutory right of withdrawal as regularly priced products unless another statutory exclusion applies.

7. Damaged, incorrect or non-conforming products

Please inspect your order after delivery. If the product is damaged, incorrect, incomplete, defective or otherwise does not conform to the contract, contact us at hello@intellect-light.com.

When submitting a complaint, please provide, where possible:

  • your name and contact details;

  • your order number or other proof of purchase;

  • a description of the issue;

  • photographs or video showing the issue, if reasonably possible;

  • the remedy you are requesting.

A receipt is not the only acceptable proof of purchase. An order confirmation, payment confirmation or other reliable evidence may also be used.

Failure to contact us immediately after delivery does not automatically remove your statutory consumer rights.

Under the Polish rules governing conformity of goods with the contract, a consumer may, subject to applicable law, request repair or replacement. A price reduction or withdrawal from the contract may be available in circumstances provided by law.

Repair or replacement will be carried out:

  • free of charge;

  • within a reasonable time;

  • without significant inconvenience to the consumer;

  • at our cost, including necessary postage, transport, labour and material costs.

We will respond to a consumer complaint within 14 days of receiving it, as required by applicable Polish law.

Our statutory liability for conformity of goods with the contract is separate from any voluntary commercial warranty. A commercial warranty does not limit or replace your statutory rights against the seller.

8. Personalized products

Products made to your specifications or clearly personalized are generally excluded from the 14-day right of withdrawal.

This may include products manufactured using a customer’s photograph, personal text, date, individual design or other customer-specific information.

However, you retain all statutory rights if a personalized product:

  • is defective;

  • is damaged;

  • does not match the approved design or order;

  • is incomplete;

  • otherwise does not conform to the contract.

9. Exchanges

We do not operate a separate statutory exchange procedure.

If you wish to receive another standard product, you may withdraw from the original contract in accordance with this policy and place a new order.

This does not affect your right to request replacement where a product does not conform to the contract.

10. Gifts and gift cards

If a product was marked as a gift but purchased by another person, the statutory refund will normally be issued using the original payment method to the person who made the purchase.

Rules concerning gift cards depend on their form, terms and whether they have been used. Nothing in this policy limits any mandatory consumer rights applicable to gift cards.

11. Contact information

For withdrawals, returns, refunds and complaints, contact us at:

Email: hello@intellect-light.com

Return address:

TRADING HOUSE INTELLECT Sp. z o.o.
Lwowska 11
37-700 Przemyśl
Poland

Please include your order number in all correspondence where possible.

12. Updates to this policy

We may update this policy when necessary, including to reflect changes in applicable law or our operating procedures.

The version applicable to your purchase is the version that was in effect when you placed your order. Later changes will not reduce the rights arising from an order already placed.

Any mandatory rights provided by Polish or European Union law apply regardless of the wording of this policy.

Model Withdrawal Form

Complete and send this form only if you wish to withdraw from the contract. You may also submit any other clear statement communicating your decision to withdraw.

To:

TRADING HOUSE INTELLECT Sp. z o.o.
Lwowska 11
37-700 Przemyśl
Poland
Email: hello@intellect-light.com

I/We hereby give notice that I/we withdraw from the contract for the sale of the following product(s):

Product(s): ______________________________

Order number: ___________________________

Date ordered: ___________________________

Date received: __________________________

Consumer’s full name: ___________________

Consumer’s address: _____________________

Email address: __________________________

Date: __________________________________

Signature, only if submitted on paper: